Cancellation and Refund Policy

Last Updated: 25/03/2025

1. Cancellation Policy

Customers may cancel their internet service at any time by contacting our customer support team via [phone/email/online portal].
Connection Cancellation or Connection Hold requests must be submitted at least 1-2 days before the next billing cycle to avoid further charges.
If cancellation is requested mid-billing cycle, the service will remain active until the end of the current billing period.
If the subscription plan is activated, customers have 24 hours to revert the plan or change the Subscription speed. After this period, no changes will be allowed.
If the customer is under a contract term (e.g., 12/15 months), the plan cannot be terminated in between.
Free Cancellation Window: Customers may cancel their month-to-month plan within the first 48 hours (2 days) after activation.
After 48 Hours: No cancellations are permitted for month-to-month plans after 2 days of activation. The service will continue until the end of the current billing cycle.

Leased equipment (e.g., modem, router) must be returned within 3 days of cancellation.
Failure to return equipment may result in a non-return fee.
Customers are responsible for return shipping costs (if applicable).

Monthly/Annual Prepaid Plans: No refunds for partial months. If service is canceled mid-cycle, no prorated refund will be issued.
Installation Fees: Non-refundable once the service has been activated.

If an overcharge occurs due to a billing error, customers must report it within 3 days for a refund or account credit.

Approved refunds will be processed within 5 business days and credited to the original payment method.

Phone: Call 8010835942
Email: Send an email to support@vvispl.in with your account details.
Online: Log in to your account at customer.vvispl.in and submit a cancellation request.

For questions about cancellations or refunds, contact: