• Vengurla Office: +91 8010835942, Head Office: +91 9321235832
  • support@vvispl.in
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Privacy Policy

Privacy Policy for Vaishnavaibhavi Internet Solutions Private Limited

1. Introduction

Vaishnavaibhavi Internet Solutions Private Limited ("we," "us," or "our"), a registered Internet Service Provider in India, is committed to protecting your privacy in compliance with:
  1. Information Technology Act, 2000 (including Amendment Rules)
  2. Digital Personal Data Protection Act, 2023
  3. Telecom Regulatory Authority of India (TRAI) guidelines
  4. Other applicable Indian laws
This policy governs our collection, processing, storage, and protection of your personal data when you:
  1. Visit our website www.vvispl.in
  2. Use our internet services
  3. Interact with our customer support
  4. Participate in promotions/surveys

2. Information Collection

2.1 Personal Data We Collect

We collect and process:
  1. Identity Data: Full name, gender, date of birth
  2. Contact Data: Postal address, email, mobile number
  3. KYC Data: PAN, Aadhaar (masked), voter ID, PAN details when required
  4. Financial Data: Bank details, payment card information (PCI-DSS compliant)
  5. Technical Data: IP addresses, MAC addresses, browsing patterns
  6. Usage Data: Bandwidth consumption, service logs
  7. Marketing Data: Communication preferences

2.2 Collection Methods

  1. Directly from you during registration/onboarding
  2. Automatically via cookies and similar technologies
  3. From third parties (credit bureaus for fraud prevention)
  4. From public sources (for business customers)

3. Purpose and Legal Basis for Processing

We process your data based on:
  1. Contractual Necessity: To provide services you've subscribed to
  2. Legal Obligations: Compliance with Indian telecom regulations
  3. Legitimate Interests: Network security, fraud prevention
  4. Consent: For marketing communications (which you may withdraw)

4. Data Sharing and Disclosure

4.1 Third-Party Recipients

We may share data with:
  1. Government Agencies: As mandated by lawful requests
  2. Payment Processors: For transaction processing
  3. Network Partners: For infrastructure maintenance

4.2 International Transfers

All data is stored and processed within India, except when:
  1. Necessary for global services (with adequate safeguards)
  2. Required by applicable laws

5. Data Retention

We retain your personal data:
  1. For active customers: Throughout the service period
  2. Post-termination: As required by Indian laws (typically 3-5 years)
  3. Financial records: 7 years as per tax laws
  4. Network logs: 6 months as per TRAI directives

6. Your Rights under DPDPA 2023

You have the right to:
  1. Access your personal data
  2. Request correction of inaccurate data
  3. Request erasure (subject to legal obligations)
  4. Withdraw consent for marketing
  5. Nominate a representative for exercising rights
  6. Grievance redressal

7. Cookies and Tracking Technologies

We use:
  1. Essential Cookies: For core website functionality
  2. Analytics Cookies: Google Analytics (anonymized data)
  3. Preference Cookies: To remember your settings

You may manage preferences via browser settings.

8. Children's Privacy

We do not knowingly collect data from children below 18 years without parental consent. Parents/guardians may contact us to review or delete such data.

9. Changes to This Policy

We will:
  1. Notify users of material changes via email/SMS
  2. Update the "Last Revised" date prominently
  3. Archive previous versions for reference
Last Updated: 25/03/2025
Version: 1.1

Vaishnavaibhavi Internet Solutions Private Limited - Committed to Protecting Your Digital Rights.